suster Platform Privacy Notice

This page describes what we collect when you use suster and how we keep that data protected. We at suster take privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or join a live-dealer table, we collect certain information. This notice explains what we collect, why, and how long we keep it.

Our suster platform operates across supported jurisdictions. Your data may be processed in Jakarta, Surabaya, Bandung, Medan, or Semarang, and may be transferred to servers outside your region for backup and compliance purposes. We use industry-standard encryption and access controls to protect your information from unauthorized access.

We do not sell your personal data to third parties. We share information only with payment processors, compliance partners, and law enforcement when required by law. You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal retention requirements.

What Data We Collect on suster

We collect data in several categories when you use suster:

Account information. We collect your name, email address, phone number, date of birth, and national ID number (or passport) during account verificationWe also collect proof of address (utility bill, rental agreement, or government document).
Payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, timestamp, and payment method. We do not store full payment card details; those are handled by your bank or e-wallet provider.
Gameplay data. We log every bet, spin, hand, and withdrawal on suster. This includes the game type (Liga 1 sportsbook, Asia Gaming blackjack, Aviator slot), bet amount, result, and payout. This data is stored in your Result Table and available for your review.
Device and network information. We collect your device type, operating system, IP address, and browser type. This helps us optimize the suster app for your network speed and detect fraud.
Communication data. If you contact our support team via live chat or email, we keep records of those conversations for quality assurance and dispute resolution.

How We Use Your Data on suster

We use the data we collect for specific purposes:

Account verification: We verify your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This is a legal requirement before we allow deposits or withdrawals.
Payment processing: We share payment details with mobile banking, local payment, online payment, e-wallet, and your bank to process deposits and withdrawals. These partners have their own privacy policies.
Fraud detection: We analyze gameplay patterns, IP addresses, and device information to detect suspicious activity and prevent fraud or money laundering.
Service improvement: We use aggregated, anonymized data to improve the suster app, fix bugs, and optimize performance. We do not use individual gameplay data for marketing.
Legal compliance: We may disclose your data to law enforcement, regulators, or courts if required by law or a valid legal process.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate suster. These partners process your data on our behalf and are bound by confidentiality agreements:

Payment processors. mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive transaction data to process your deposits and withdrawals. Each has its own privacy policy.
Compliance and AML partners. We share identity and transaction data with third-party compliance firms to verify your information and detect suspicious patterns.
Cloud hosting providers. Our servers may be hosted by third-party providers in Jakarta, Surabaya, or outside Indonesia. These providers have access to your data but are contractually obligated to protect it.
Customer support tools. We use third-party chat and email platforms to manage support requests. Your support conversations are stored on these platforms' servers.

We at suster do not sell your data. We share it only with processors who help us operate the platform or comply with law.

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How Long We Keep Your Data

We retain your data for different periods depending on the type:

Account information. We keep your identity documents and verification records for as long as your suster account is active, plus 5 years after closure for compliance and dispute resolution.
Gameplay history. Your Result Table is retained for as long as your account is active. After account closure, we keep records for 7 years to comply with financial regulations.
Payment records. Transaction records are retained for 7 years for tax and regulatory purposes.
Support communications. Chat and email records are kept for 2 years unless a dispute is ongoing, in which case we retain them until the dispute is resolved.
Device and network logs. IP addresses and device information are retained for 90 days for fraud detection, then deleted.

Your Rights Regarding Your Data on suster

You have the following rights under applicable data protection laws:

Right to access. You can request a copy of all personal data we hold about you. Contact our support team via in-app chat or email, and we will provide your data within 30 days.
Right to correction. If your information is inaccurate, you can request that we correct it. Log into your suster account and update your profile, or contact support.
Right to deletion. You can request deletion of your data, subject to legal retention requirements. We may need to keep some information for compliance purposes even after you request deletion.
Right to data portability. You can request that we provide your data in a portable format (e.g., CSV) so you can transfer it to another service.
Right to object. You can object to certain types of data processing, such as marketing communications or profiling for fraud detection.

Cookies and Tracking on suster

The suster app and website use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and keep you logged in.

We use the following types of cookies:

Essential cookies. Required for the suster app to function (login, session management, security).
Performance cookies. Help us understand how you use suster so we can optimize the app and fix bugs.
Analytics cookies. Track aggregate usage patterns to improve our service. These do not identify you personally.

You can disable cookies in your browser settings, but this may affect suster functionality. We do not use third-party advertising cookies or sell your browsing data to advertisers.

How We Protect Your Data on suster

We use industry-standard security measures to protect your data:

Encryption in transit (TLS 1.2 and above) for all data sent between your device and our servers.
Encryption at rest for sensitive data stored on our servers.
Access controls and authentication to limit who can view your data.
Regular security audits and penetration testing to identify vulnerabilities.
Incident response procedures to address data breaches quickly.

While we take security seriously, no system is completely secure. If we discover a data breach affecting your suster account, we will notify you within 72 hours and provide guidance on steps you can take to protect yourself.

International Data Transfer

Our suster servers are located in supported regions across Indonesia. However, your data may be transferred to servers outside Indonesia for backup, disaster recovery, or compliance purposes. When we transfer your data internationally, we use standard contractual clauses or other legal mechanisms to ensure your data remains protected.

By using suster, you consent to the transfer of your data outside your country of residence if necessary for platform operations.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact us:

In-app support. Use the live chat feature in the suster app to reach our support team.
Email. Send a detailed message to our support email address (available in the suster app under Help).
Data subject request. For formal requests to access, correct, or delete your data, include "Data Subject Request" in the subject line and provide your account email and any relevant details.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated notice on suster and updating the "last modified" date. Your continued use of suster after changes are posted constitutes your acceptance of the updated notice.

Privacy on suster: Summary

We at suster collect personal, payment, and gameplay data to operate the platform, verify your identity, process transactions, and detect fraud. We do not sell your data. We share it only with payment processors, compliance partners, and law enforcement when required. Your data is encrypted and protected by industry-standard security measures.

You have the right to access, correct, delete, or port your data. You can exercise these rights by contacting our support team. We retain your data for periods required by law and regulation. If you have privacy concerns, contact us via in-app chat or email. This notice was last updated on the date shown in the suster app footer.